Shipping，Tracking & Delivery
Do you ship internationally?
Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.
- Bahamas
- Yemen
- Cuba
- Iran
- Sudan
- Syria
* Free shipping for all orders over US$69.99 (Free Product is not included). Otherwise, it costs US$6.
*The shipping cost of the Free Product is not deductible. (If you place order over $69.99, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
How to track my order ?
If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.
You can then track your parcel here: Track Your Order
If you need any further assistance with tracking your order. Please contact us in following ways:
E-mail: celestacrysta@gmail.com
Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.
Shipping Policy
✈WorldwideFree Shipping For Orders Over$69.99 ✈
Shipping Range
- We can ship to the world & Worldwide free shipping for orders over $69.99 .
- We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.
Delivery Time
- Order Processing: 2-5 Business Days.
- Express Shipping Time (DHL): 6-8 Business Days.
- Standard Shipping Time: 7-20 Business Days.
Country Shipping Time
- United States 8-14 Business Days
- Canada8-14. Business Days
- Australia8-15 Business Days
- United Kingdom7-1 . Business Days
- Mexico10-16 Business Days
- Germany7-12 Business Days
- Italy7-12. Business Days
- Singapore8-14. Business Days
- France7-12. Business Days
- Spain7-12 Business Days
- Netherlands7-12 Business Days
Note:
1. Other countries not in the list, please see the actual payment page or contact our customer service.
2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.
Wrong Shipping Information
- If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
- Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
- Contact us at: celestacrysta@gmail.com
The package is being delivered by the carrier but I wasn't at home, what should I do?
Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.If you need any assistance, please contact us in the following ways:E-mail: celestacrysta@gmail.com
I haven't received my items - Whom should I contact?
If you have not received your order within the expected shipping times (check delivery times),please contact us in the following ways:
E-mail: celestacrysta@gmail.com
We will always be at your service to help you locate the package and keep you informed all the way.
Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.
Why is my order late?
Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.
You know sometimes something was out of our control but we are trying our best to solve your problem.
If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.
How do I return my order?
We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.
Please send the following tocelestacrysta@gmail.com, so that we can help you as quick as possible:
- Order number
- A photo image of the product
- Name of product
The item I received doesn't look like the picture on the website.
We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number tocelestacrysta@gmail.com。 you received so we can confirm the correct product was shipped.
My item is broken.
We're sorry to hear that you've received an broken item.
Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.
Please try to have the following information to send to celestacrysta@gmail.com, so that we can help you as quick as possible:
- Order number
- A photo image of the product
- Name of product
My tracking shows my package is being returned to sender - What should I do?
If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.
Please try to send theorder number and tracking number to celestacrysta@gmail.com, so that we can help you as quick as possible:
Refund policy
REFUND AND EXCHANGE
Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement. Please note you may return most CELESTA items (unused) in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.
However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You’ll receive a refund or replacement once we receive the item back if the item is in stock.
Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return labels will be provided only for defective products within the policy time.
Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.
Additional non-returnable items:
- Gift cards
- Personalized products
- Sage sticks, candles, and soaps after being opened or used.
- Sale items (special offers)
If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: celestacrysta@gmail.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!
Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.
To complete your return, we require a receipt or proof of purchase.
Note: Please do not return your purchase to the address shown on the package.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at celestacrysta@gmail.com
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at celestacrysta@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at celestacrysta@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Returns Without Label
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. CELESTA is not responsible for packages lost in transit if sent via a non-trackable carrier.
For more Care Instructions click this article: https://buddhastoneshop.com/pages/how-do-i-take-care-of-my-jewelry
If you have any problems, please contact us in following ways:
E-mail: celestacrysta@gmail.com
Our shipping address for returns is:
Company Name: CELESTAshop
Please email celestacrysta@gmail.com for detailed address
I received the item but I don't like it
We're sorry to hear that you've received the item you did not like.
Don't worry! We'll do our best to help you with this. Please reach out to celestacrysta@gmail.com. You can check our return policy
How do I place an order?
It's very simple to buy from CELESTA!
In order to help you, we have prepared a short step-by-step guide below:
- Select the product you wish to buy.
- Choose the right color/variant/size/quantity you would like. For bracelets and necklaces please read the product description for the length of the item. When you are ready, click "Add to cart" or "Buy it Now".
- If you have a "Discount code", you can apply it on the checkout page.
- Confirm all your details and shipping method is correct. When you are ready, click "Continue to payment".
- Finally, enter your payment details. When you are ready, click 'Pay Now.
- Waiting for shipment. :) As soon as your order is processed and shipped, we will send you your order and shipping confirmation email.
Enjoy the rest of your day!
If you need any help please go to our contact us page so we can assist you here.
I tried to use a discount code and it didn't work
For the usage of the discount code:
- Check to make sure the code was copied properly and click “APPLY”, and then the price will change. If the code still doesn’t work, please contact us: celestacrysta@gmail.com
- Discount codes cannot be combined. Only one discount code can be used at checkout.
If you have any questions, do not hesitate to contact us via e-mail: celestacrysta@gmail.com
Can I make changes to my order after placing it?
Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.
please contact us in following ways:
E-mail: celestacrysta@gmail.com
How do I cancel my order?
As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.
I made a mistake with my address
Please check your address on your confirmation email which is sent after purchase.
- If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.
- If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.
Please contact us by email: celestacrysta@gmail.com with in 24 hours of placing your order.
Will I receive a confirmation email when I place the order?
Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add celestacrysta@gmail.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.